Since 2012, Mona Oehlbaum has been a vital member of the firm. After initially holding the position of Human Resource Director, Ms. Oehlbaum transitioned into another key role in 2015; that of Director of Operations. She manages the daily practices of the firm, improving operational systems, processes, and policies in support of MSA’s mission. She develops solutions to daily procedural challenges and plays an important role in long-term planning, including initiative toward operational excellence. Ms. Oehlbaum successfully increases the effectiveness and efficiency of MSA’s services through improvements, coordination and communication.